Bank of America Cheesing Me Off Even More


I posted the following on Twitter:

#bankofamerica sucks. and when I say it sucks, I mean it really seriously truly absolutely SSSUUUCCCKKKSSS

As I expected, they have someone monitoring Twitter and I got a response back from @BofA_help.

I work for Bank of America. What happened? Is there anything I can do to help?

I can’t describe my issue in 140 character bursts, so I sent them a link to the previous blog post. They replied:

Thank you for the follow up. Please DM your name, zip and phone number so we can call you to discuss your concerns in detail.

Except … you cannot send a direct message on Twitter to someone who is not following you.  You’d think they might already know this?  Apparently not.  So I tweeted to them:

I can’t DM you since you’re not following me. you can send me an email at hongkietown at gmail dot com and I will send you the details.

You’ll never guess their reply.

We do not communicate via email. Please DM the requested info so we can call you to discuss your concerns. Thank you.

Holy crap. They don’t use email.  So I then had to specifically tell them that they need to follow me so that I can DM them. Five minutes later they finally did that.  So I’ve sent the DM.

Now let’s see if they’re willing to spend a dollar to make a call to Hong Kong.


2 thoughts on “Bank of America Cheesing Me Off Even More

  1. Gary Kirchherr

    They may be stupid, but at least they are trying to help, apparently. Hope this story has a happy ending.

  2. Susan

    They aren’t stupid. Of course Bank of America knows you can’t dm them. They are hoping they will never hear from you again once they put up their public persona of being there to help. They have to reply on twitter to anything posted, it’s their rule. They will communicate via email but only to specific people about specific topics. They are afraid of putting anything in writing. They will respond to my Senator’s office though via email. Don’t believe a word they say though. The twitter team is just public damage control.

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