Following up on this post about my receiving dozens of phone calls from a collection agency in error, I did indeed contact OFTA and received this response today. I’m sharing it here because the info might prove useful to others:
We would like to advise you that OFTA is empowered to enforce the Unsolicited Electronic Messages Ordinance (“the UEMO”) which regulates the sending of commercial electronic messages (“CEMs”) including pre-recorded telephone calls, short messages, fax and emails but not person to person marketing calls. A message will be considered as a “commercial” message if it aims at advertising or promoting services or products, etc.
In your email, you mentioned that you received unsolicited pre-recorded calls which requested your call back and the subsequent call back turned to be person to person call. Based on your information, it appears that the content of the message of the pre-recorded calls did not contain commercial element (i.e. promoting or advertising products or services), and the subsequent telephone call back were of person to person nature, therefore the matter falls outside the scope of the UEMO.
However, based on the investigation of past cases, we found that the sender of the telephone number 34026711 is Asia Credit Monitors (Holdings) Limited (“the Company”). Based on the relationship of the call recipients with other companies, the Company represents these companies to contact these recipients, for the purpose such as payment notice. The Company has provided contact telephone numbers 34026711 and 64467931 for making enquiry and unsubscribe requests. You may consider calling them for enquiries.
In addition, the police may also take action on nuisance caused by telephone calls. If you consider such calling causes serious nuisance to you, you may consider seeking assistance from the police (http://www.police.gov.hk/ppp_en/02_er_room).