I’ve written here previously about PCCW’s attempt to rip me off for $2,000 for phony roaming charges on my Pocket WiFi.  It took me hours of my time and multiple emails as well as hundreds of attempts to navigate their miserable voice menu system which seems designed to prevent you from actually doing what you set out to do, until they finally admitted I was right and credited back those charges to me last month.

Guess what?  Now I have the new bill from them.  And it seems as if they have reinstated those charges again!

There is a line item on the bill “Roaming Charges” with no further detail or explanation given, and the charge is $1,871.20. This bill covers the period November 10th through December 9th.  I was still in the US on November 10th and 11th but had stopped using the Pocket WiFi after they cut the service on November 9th due to this billing dispute.  From November 12th through today I have only been in Hong Kong, no travel, not even to Macau or Shenzhen.

So is this their latest trick?  Agree that they were wrong, drop the charge, and then simply reinstate the charge the following month and hope you don’t notice?

Hmm, trying to think of the appropriate name to call them.  Scumbags? Douchebags?  Donkey-raping uncle-fucking shit-eaters?  Your suggestions gratefully appreciated.

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