When this whole roaming nonsense started a week ago, I was told that unless I paid them something like $2,500 in advance, I wouldn’t be able to use the Pocket WiFi. And then I got back to HK, many emails and phone calls, a complaint to OFTA and finally PCCW dropping all of the ridiculousness.

Problems over, right?

Not so much. All day long, I couldn’t connect to the internet via the Pocket WiFi. Went to the PCCW shop at Wanchai Computer Centre where they dicked around with it for 15 minutes without being able to figure out the problem. And told me to call the service hotline.

Got home. Spent an hour trying to get to talk to someone because after navigating their ridiculously complex menus and being told that I’d be connected to someone and that “the call would be recorded for blah blah blah” the phone would ring and ring and no one would pick up and after 20 rings the line would just go dead.

Finally I get someone on the line. Guess what? Yeppers, that’s right. They cut off my service because I hadn’t paid the $2,500. The person who wanted to make sure everything was taken care of and that I was happy neglected to remove this little flag from my account.

I didn’t yell, I didn’t scream, I didn’t curse. Yes, feel free to congratulate me on this uncharacteristic display of self-control.

And yes, it’s working fine now.

Only 1 day of productivity lost.

Argh. And double argh.

Hongkie Town
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