This shit with my Pocket WiFi never seems to end.

So I’m in bed with my gf, we’re watching a movie and the phone rings.  “Unknown number” it says.

“Hello, this is calling from PCCW about your Pocket WiFi service.  As you have outstanding balance of $545 you need to pay it immediately.  You can settle by credit card.  Just give me the three digit security code from the back of your credit card.”

Click! You got it, I hung the fuck up on the bastard.

I then called PCCW.  I checked.  It took me more than 4 minutes to navigate through their voice menus until I could get to an option of “speak to an ostensibly alive person.”

Who basically confirmed what the guy told me on the phone.  That since my autopay is not yet set up on the credit card, they want me to settle outstanding charges immediately.  Because apparently, the fact that I’ve been a customer of theirs since 1995 and have never been late on a single payment means nothing and the US$65 I owe them apparently would make or break their company.

Since I placed the call, at least this time I had a vague idea of who I was talking to.  So I asked for my account number and the actual amount due and then told them I would pay by PPS.

Which I would have done immediately … except that downstairs, there were three guys from PCCW working outside of my house.  They’d arrived unannounced – no phone call or anything to prepare me for the fact that their 3 workmen would be coming onto my private property.  And none of them spoke English.  Apparently something about changing the junction box on the outside wall.   Me being a paranoid creation of the 1960s, I wondered whether this might be PCCW wreaking some form of insane vengeance against me for filing a complaint with the OFTA.

But 15 minutes later, my internet is working again.

But still, just dealing with these people is one disaster after another.

Why do I do it?  They are the only ones offering NOW-TV, which has more English channels that I want than iCable.  They have an exclusive on the Pocket WiFi for the territory.  They offer the fastest broadband service to my little mountain village.  And I’m locked into contracts, so if I canceled with them to go somewhere else, I’d have to pay off the balance of the contracts anyway.

So I have to get my minor little jollies by making these public posts about how GODDAMNED SHITTY THEIR FUCKED UP SERVICE IS.

As if they could care.

Oh good, new blog, three posts, third post already filled with naughty words.

Thanks for visiting!

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