Well, in about 10 hours, I’ll be heading into the office for the last time. I’ll be turning in my laptop, BlackBerry, ID card, office keys, corporate AmEx card. I will be walking out of there with my balls and my self-respect (and a more-than-decent amount of severance pay).
During the course of the past 8 years, I always made it a point to have a welcome lunch for anyone who joined the team, employee or contractor, and a farewell lunch on those rare occasions that people left. So I was more than a little upset that there was no mention of a farewell lunch for me (all of my staff are laid off but we all have different end dates – the contractors are already gone, the first batch of employees are gone starting tomorrow). Finally today I received an invite. So, one less thing to be grouchy about – there’s plenty of others on the list.
A few misc things that are neither here nor there but maybe of interest ….
I needed to burn a DVD of jpgs for my mom and that’s when I realized that I hadn’t bothered to install any DVD burning software since my last full re-install of Windows. I looked around at some freeware options and then noticed that Nero has a 2 week trial period with full functionality. So, okay, I downloaded and installed Nero. During the set-up process, it asked if I wanted to install the Nero/Ask.com tool bar to my browser. I un-clicked that, and on the next screen the set-up program told me it wouldn’t function properly without that and wouldn’t proceed with the installation until I’d rechecked that option. I should have shit-canned the install then and there and gone for something else, but I didn’t. And I paid the price.
Maybe I wasn’t paying attention during the installation but I don’t think that’s the case. Nero changed my file associations for all audio and video formats on my hard disk without asking me. It installed an icon for itself in the Quick Launch bar without asking.
I burned the DVD I needed for my mother and then promptly uninstalled the program. And won’t be looking at software from this company ever again.
On the opposite end of the spectrum, I went to install Norton Internet Security on my new Win7 set-up. The only physical disk I have is the 2008 version – I’d upgraded and renewed my virus protection subscription online. The disk I had naturally didn’t recognize the operating system and refused to install. I went to Norton’s web site, couldn’t figure out what to download or even where to get a download from.
But clicking on the “support” link, there was an option for live chat. I did that and explained the situation to the help desk person, who then used remote control software (with my permission) to log into my PC, download the upgrade files and install them for me. And then added a small extension to my subscription period as a way of saying they were sorry I was having troubles with the upgrade. I know Norton has its share of detractors but their customer service is first rate and I’ll remember that.
Now, retail customer service. This is a little silly, but who’s surprised when I do stupid shit? I watch the Showtime series Californication every week. I think it’s a bit of a train wreck but it continues to hold my attention. I realized that I really like the sunglasses that David Duchovny wears on the show. What brand? What model? Yeah, there’s a web site for that – lost the link – a site that looks at all the shows and figures out the fashions that the stars are wearing. Duchovny’s wearing Ray-Ban Highstreet RB 3301.
Go to the Ray-Ban web site, check for international stores, for Hong Kong they list the LensCrafters chain. I went to their shop on D’Aguilar today and asked for that specific model number. The guy checked the computer and said they don’t stock that model. I asked if he could check inventory for other branches, he said he’d already done that in the computer and that none of their HK shops stock that model.
And that was it. No “can I interest you in something else?” No “would you like to see something similar?” It’s not like the shop was crowded and he went to help another customer. He just walked away from me and went off to do something else.
Later, I stood in front of a shop called, I think, Hong Kong Optical, on Queens Road. Not too busy, a salesman came to the door and asked if he could help me. I asked if they stock Ray-Ban and he said yes. So I went in and told him the model number. They’re not some fancy chain with modern systems. He pulled the Ray-Ban catalogs out of a drawer and checked through them. “It’s an old model,” he told me, “We don’t stock it any more.” Oh.
And then … “Why don’t you take a look at the latest Ray-Ban models?” Well, okay, why not? I tried on a couple of them, didn’t like them too much and was about to leave the shop. He said, “Here, try these, I think they’d look good on you.” And he was right. They did, even though they were a completely different style from what I originally had in mind. Serengetti. Polarized lens and that whatchamacallit process that gets darker as the sun gets brighter. Since I’m useless in deciding on this thing, I called my gf, who was in a shop around the corner, asked her to come over and give me her opinion and she really liked the look.
And so that guy closed a sale on someone who was walking out of the shop by offering a little something called “customer service.” Some shops get it, some don’t.
Of course I’m still kind of thinking about those Ray-Bans. I see them in stock in lots of online sunglass shops in the US … thinking about it ….
Oh, the big man, Clarence Clemons, just accepted my friend request on Facebook! I’m so thrilled, even if it’s probably just someone at the record company or his manager’s office. So I’ve gone and downloaded the first chapter of his new book, Big Man: Real Life & Tall Tales, to my Kindle.